One step ahead’ is the slogan of Bunschoten-based company voestalpine, a leading partner for the automotive industry with Austrian roots. With the introduction and expansion of our value chain, we thought it would be wise to review things and see where we could improve. I can’t begin to tell you how glad we are that we came out of our comfort zone and hired Accezz. During the analysis phase, Accezz outlined the improvements that could be made in terms of quality and results if data were to be used more effectively in managing employees and setting priorities. This would not only benefit voestalpine but would certainly provide a quicker service for customers. It required management and employees to change their way of thinking and behaviour.