In December 2019, Accezz started an improvement programme with Careyn, one of the largest healthcare providers in the Netherlands. The aim was to gain insights into work processes and implement changes to help Careyn run more smoothly. But then in March 2020, the world came to a standstill. For many of us, home became the new workplace. But for Careyn, work continued at full steam. Residents and clients had to be cared for under new and demanding circumstances, a feat that earned nothing short of our full respect. After a brief but challenging disruption, Accezz was able to resume work in all four Careyn districts. There was no time to waste as managing the workload had become vital.